Privacy Policy
This Privacy Policy explains what information may be collected when you use Kalpa Pharmaceuticals, how that information is used, and the choices available to you.
We use customer information to operate the website, process orders, provide support and maintain the functionality and security of our services.
We collect and use information for legitimate store operations such as account management, order fulfillment, customer support, website functionality, security and service improvement.
Information We Collect
The information we collect depends on how you use the website. You may provide information directly when creating an account, placing an order or contacting customer support.
Information such as your name, email address and account details.
Details required to process and fulfill an order, including delivery information.
Information you provide when contacting us about an order or another request.
Please provide accurate information when creating an account or placing an order so that we can properly process your request.
How We Use Information
Information collected through the website may be used to operate and improve Kalpa Pharmaceuticals and to provide the services requested by customers.
- Create and maintain customer accounts.
- Process, fulfill and manage orders.
- Provide customer service and respond to support requests.
- Maintain website functionality and diagnose technical problems.
- Protect the website, customer accounts and store operations from misuse or security threats.
- Improve website functionality and the customer experience.
- Send store communications, updates or promotional information where applicable.
Account & Login Information
Account information is used to provide access to customer features such as order history, shipment information and account management.
Keep your account credentials confidential and use a password that is not reused on other websites. You are responsible for activity performed through your account credentials.
If you believe someone has gained unauthorized access to your account, change your password and contact customer support.
Orders & Transaction Information
When you place an order, we collect information needed to process the transaction, fulfill the order and provide customer support.
- Products and warehouse options included in your order.
- Shipping information required for delivery.
- Order status, fulfillment and tracking information.
- Information associated with payment confirmation and the selected payment method.
- Communications or support requests associated with the order.
Order information may be retained as necessary to administer orders, resolve delivery or support issues, maintain store records and meet applicable operational or legal requirements.
Information Collected Automatically
When you access the website, certain technical information may be collected automatically by the website, server or related infrastructure.
This information may be used to operate the website, diagnose technical problems, monitor performance, improve functionality and help protect the website against abuse or security threats.
Information Sharing
We do not sell customer personal information as part of our business.
Information may be processed or shared when reasonably necessary to operate the website, fulfill an order, provide customer support, maintain infrastructure, process communications, protect the service or comply with applicable legal obligations.
Where external service providers are required to support store operations, information should be limited to what is reasonably necessary for the relevant service.
Data Security
We take reasonable technical and operational measures intended to protect customer information and maintain the security of our website and services.
However, no website, internet transmission or data storage system can be guaranteed to be completely secure. Customers should also take appropriate steps to protect their account credentials and devices.
Use a unique password and do not share your account credentials with other people.
Your Privacy Choices
Depending on the feature involved, you may be able to manage certain information directly through your account, browser or communication preferences.
- Update available account information through your account settings.
- Manage or delete browser cookies using your browser settings.
- Change your account password if you believe it may have been compromised.
- Contact us with questions concerning personal information associated with your account.
Changes to This Privacy Policy
We may update this Privacy Policy when website functionality, store practices, service providers or applicable requirements change.
The version published on this page is the current version of the Privacy Policy. We recommend reviewing this page periodically for updates.
Contacting Kalpa Pharmaceuticals
If you have questions about this Privacy Policy or the information associated with your account, contact our customer support team.
Contact UsWe're Here to Help
Contact our support team if you have a question about this Privacy Policy or information associated with your account.