Domestic Shipping
USA Warehouse
Choose products available from our USA warehouse for domestic delivery within the United States.
Estimated Delivery 3–5 business days
Destination United States
Tracking Included
Shipping & Delivery
Reading Time: 6 min
Shipping Information
Shipping & Delivery
Everything you need to know about shipping your order, including processing, warehouse options, tracking, delivery estimates and reshipping.
Kalpa Pharmaceuticals orders are fulfilled through our USA Domestic and International warehouses. Shipping is available by default to the USA and UK, while other destinations may be available by request.
Delivery estimates begin after dispatch and are not calculated from the date payment is confirmed.
01
Warehouse Options
Choose Your Shipping Location
Product availability depends on the warehouse. Check the warehouse option shown for the product before placing your order.
International Shipping
International Warehouse
Our International warehouse provides access to products that may not currently be available from USA domestic stock.
Estimated Delivery 10–15 business days
Default Destinations USA & UK
Tracking Included
Ordering from both warehouses?
USA and International Products Ship Separately
Products from our USA Domestic and International warehouses are fulfilled separately. Orders containing products from both locations may require additional shipping charges and will arrive in separate packages.
Shipping Outside the USA & UK
Other Countries Are Available by Request
Our standard shipping destinations are the United States and United Kingdom. Shipping to other countries may be available by request and is accepted at the customer's risk.
Orders shipped to other countries are not eligible for a refund or free reshipment if the package is lost or seized in transit.
02
From Order to Delivery
How Shipping Works
Most orders are processed within 24–48 hours after payment. Here's what happens between payment confirmation and delivery.
1 Payment Confirmed
Your order enters fulfillment after payment has been successfully confirmed.
2 Order Processing
Orders are typically prepared within 24–48 hours after payment.
3 Tracking Issued
The carrier provides a tracking number and it is added to the respective order in your account.
4 Marked Shipped
The order is marked Shipped in our system when its tracking number is provided by the carrier.
5 Delivery
Follow the tracking information and expected delivery date shown under your order.
Ordered around the weekend? Tracking may not appear until the next business day.
03
Your Shipment
Tracking Your Order
Every shipment includes a tracking number, whether it is sent from our USA Domestic or International warehouse.
Once the mail carrier provides tracking, it will appear under the respective order in your account.
1 My Account
2 My Orders
3 Open Order
4 Tracking
Understanding Your Order Status
What Does "Shipped" Mean?
We mark an order as Shipped when the mail carrier provides its tracking number. Your package may already have left the warehouse before the carrier supplies that tracking information.
For reshipping eligibility, the shipping period is counted from the date the order was marked Shipped in our system, not from the payment-confirmation date.
04
Delivery Timing
Expected Dates & Delayed Packages
Your account provides the expected delivery date for the respective order. Use that date when deciding whether a shipment is delayed.
Check Your Order
Open the respective order under My Account → My Orders to find its expected delivery date.
Allow 10 Additional Days
If the expected delivery date has passed, allow an additional 10 days before contacting support about the delayed shipment.
30 Days From Shipped Status
An eligible order that has not been delivered within 30 days from the date it was marked Shipped qualifies for free reshipping under our delivery policy.
The 30-day period does not begin when you pay.
It starts on the date your order is marked Shipped in our system.
05
When Something Goes Wrong
Delivery Issues & Reshipping
Keep your Order ID and shipment information available when contacting support about a delivery issue.
Delayed Shipment
Check the expected delivery date under your order first. If it has passed, allow an additional 10 days before contacting support.
Damaged Package
Keep the package, contents, shipping label and packaging. Take clear photographs of the package, label and damaged contents before contacting support.
Not Delivered
Eligible shipments not delivered within 30 days from Shipped status qualify for free reshipping under our delivery policy.
Returns & Reshipping
Replacement Shipment Instead of Refund
Due to the nature of the products and the complexity of the payment methods used, we do not accept product returns or issue monetary refunds.
When a qualifying shipment is covered by our delivery policy, the resolution is a replacement shipment rather than a refund.
View Terms & Conditions06
Need to Know
Shipping FAQ
How quickly is my order processed?
Orders are typically processed within 24–48 hours after payment. If your order is placed or paid around a weekend, tracking may not appear until the next business day.
Does every order receive a tracking number?
Yes. Both USA Domestic and International shipments receive tracking. The tracking number appears under the respective order in your account after it is provided by the mail carrier.
Why isn't my international tracking updating?
International tracking may show little or no activity while the package is travelling toward the United States. Updates may begin once the shipment reaches the USA.
Where can I find my expected delivery date?
Log in to your account, open My Orders and select the respective order. The expected delivery date is shown with the order information.
When should I contact you about a delayed package?
If the expected delivery date shown under your order has passed, please allow an additional 10 days before contacting support about the delayed shipment.
When does an order qualify for free reshipping?
Eligible orders that have not been delivered within 30 days from the date they were marked Shipped in our system qualify for free reshipping. The 30-day period begins from Shipped status, not payment confirmation.
Do you ship outside the USA and UK?
The USA and UK are our standard shipping destinations. Other countries may be available by request. These shipments are accepted at the customer's risk and are not eligible for a refund or free reshipment if the package is lost or seized.
Do you accept returns or provide refunds?
We do not accept product returns or issue monetary refunds. When an eligible delivery issue qualifies under our shipping policy, the resolution is a replacement shipment rather than a refund.
Need Help With an Order?
Contact Us Questions About Your Shipment?
Contact our support team and include your Order ID so we can locate the relevant order and shipment information.