Terms of Use
These Terms of Use explain the conditions that apply when accessing this website, placing an order and using services provided by Kalpa Pharmaceuticals.
By using this website or placing an order, you confirm that you have read, understood and agreed to these terms. Please review them before completing a purchase.
You are responsible for understanding the laws and import requirements that apply in your country, state or jurisdiction before purchasing or receiving any product from this website.
Acceptance of Terms
By accessing, browsing or using this website, you agree to comply with these Terms of Use and any other policies referenced on the website.
If you do not agree with these terms, you should not use the website or place an order.
Eligibility & Legal Responsibility
The minimum age for purchasing through Kalpa Pharmaceuticals is 21 years old. Individuals under the age of 21 may not place orders through this website.
You are responsible for understanding and complying with the laws that apply to the purchase, possession, importation and use of the products you order.
- You must meet all applicable legal requirements in your country, state or jurisdiction.
- If a prescription or other authorization is required by applicable law, you are responsible for obtaining it.
- You are responsible for providing complete and accurate account, billing and shipping information.
Medical Disclaimer
Information provided on this website is for general informational purposes only.
Product descriptions, articles, FAQs and other website content are not intended to provide a medical diagnosis, treatment recommendation or individualized medical advice.
Consult an appropriately qualified healthcare professional regarding medical questions, conditions, medications, possible interactions or treatment decisions.
Orders, Payment & Cancellation
Orders enter fulfillment after payment has been successfully confirmed. Products are subject to availability at the selected warehouse.
Processing begins after payment has been successfully confirmed.
Orders are typically processed within 24–48 hours after payment.
Orders cannot be cancelled once payment has been confirmed and fulfillment has begun.
If you notice an error in your order or shipping information, contact support as soon as possible. We cannot guarantee that changes can be made after fulfillment has started.
Shipping & Processing
Orders are typically processed within 24–48 hours after payment. Orders placed or paid around a weekend may not receive tracking until the next business day.
Delivery estimates begin after dispatch and are not calculated from the date payment was confirmed. Carrier delays, destination processing and customs procedures may affect actual delivery time.
USA Domestic and International products are fulfilled separately. Orders containing products from both warehouse locations may require additional shipping charges and may arrive in separate packages.
Tracking & Delivery
Every shipment receives a tracking number. Tracking information is displayed under the respective order in your account once it has been provided by the mail carrier.
- An order is marked Shipped in our system when the carrier provides its tracking number.
- A package may already have left the warehouse before the carrier supplies the tracking number.
- International tracking may show little or no activity until the shipment reaches the United States.
- The expected delivery date for your shipment can be found under the respective order in your account.
Allow an additional 10 days after the expected delivery date before contacting support about a delayed shipment.
Free Reshipping Policy
An eligible order that has not been delivered within 30 days from the date it was marked Shipped in our system qualifies for free reshipping.
The 30-day period begins when the order is marked Shipped in our system, not when payment is confirmed.
Free reshipping does not apply when:
- Tracking confirms that the shipment was successfully delivered.
- An incorrect or incomplete shipping address was provided with the order.
- The package was not collected or accepted when collection or customer action was required.
- The customer does not provide the information reasonably required to investigate the shipment.
- The shipment was sent to a country outside our standard USA and UK destinations under the customer-risk shipping option.
Returns & Refunds
Due to the nature of the products sold and the complexity of the payment methods used, product returns are not accepted and monetary refunds are not issued.
If an incorrect product is received or a shipment arrives damaged, contact support with your Order ID and clear photographs of the package, shipping label and affected contents so the issue can be reviewed.
International Orders
Our standard shipping destinations are the United States and United Kingdom. Shipping to other countries may be available by request.
Customers are responsible for understanding applicable import restrictions, customs requirements, duties, taxes and other local requirements before placing an order.
Orders shipped to countries outside our standard USA and UK destinations are accepted at the customer's risk and are not eligible for a monetary refund or free reshipment if the package is lost or seized in transit.
Customer Information & Privacy
Information submitted through this website is handled according to our Privacy Policy and is used as necessary to operate the website, process orders, provide customer support and administer our services.
Please review the Privacy Policy for more information about how customer information is collected, used and handled.
View Privacy PolicyChanges to These Terms
Kalpa Pharmaceuticals may revise these Terms of Use when store policies, services or operational requirements change.
The version published on this page is the current version. Continued use of the website after an update constitutes acceptance of the revised terms.
Contact Our Support Team
If you need clarification about an order, shipping policy or these Terms of Use, contact us before placing your order.